DELIVERY POLICY

ADVANCE ORDERS, CUT-OFF TIME AND NOTIFICATIONS

We accept advance orders up to 6 months prior to your delivery date. Orders placed after 12nn will be accepted for earliest delivery considering the lead time for the product. Please select your preferred delivery date and time on check-out. You will receive a text confirmation after placing your order. We may call or text you directly, if necessary. You will also be notified via text if your order has been dispatched for delivery.

AREA OF COVERAGE AND FEES

We may receive online orders any time of the day for delivery to Metro Manila
cities and Rizal up to a 30km distance from our commissary. Delivery fees will be calculated on check-out, before proceeding to payment. Delivery fees may range from P100 to P350 depending on the distance of your location from the commissary. Please note that distance may affect the quality of the food due to longer delivery time. If your location is not covered by our delivery area, please contact us through our cellphone number in the “Contact Us” page to see if we can accommodate your area.

 
POSSIBILITY OF DELAYS

The delivery time slot for the next available hour does not take into account the distance of your delivery address. When selecting time slots, please note that peak hours, rainy weather, and holidays may affect delivery time due to volume of orders and heavier road traffic. We appreciate your understanding.
 
STORE/CURBSIDE PICK-UP OPTION

You may also choose to select the “Store Pick-Up” option and arrange to pick-up personally. Please note that we highly discourage motorcycle pickup as desserts may be heat sensitive. There are no added fees with the Store Pick-Up option.

PAYMENT

Payment may be made online via credit card/debit card (Paymongo), bank transfer and G-cash (Dragonpay). Philippine banks are covered in the bank transfer (Dragonpay) option. In this case, your order is not confirmed until our staff directly contacts you and accepts your order.

We humbly ask for your patience and understanding as we work hard to fulfill each order safely and with care.